Warranty Policy
Your new product purchased from Smeg Vietnam is covered for manufacturing defects within the warranty period specified below:
| Product Type | Warranty Period | Warranty Coverage |
|---|---|---|
| Small Home Appliances (Kettles, blenders, stand mixers, toasters, coffee machines, etc.) | 12 months | Labor and spare parts (Products must be brought or sent to the service center for maintenance and repair.) |
| Kitchenware (6-piece knife set, kitchen scale, etc.) | 12 months | Limited warranty covering manufacturing defects only (Warranty applies if the defect is caused by manufacturing, not external factors such as impact, misuse, etc. Customers must bring the product to the nearest service center for warranty service.) |
| Cookware | 12 months | Limited warranty covering manufacturing defects only (Warranty applies if the defect is caused by manufacturing, not external factors such as impact, misuse, etc. Customers must bring the product to the nearest service center for warranty service.) |
Warranty Terms
- This warranty applies only to products purchased from Smeg Vietnam.
- All accessories are not covered under warranty.
- The original purchase receipt issued by Smeg Vietnam is required for warranty service.
- Small home appliances and cookware must be brought to our Service Center for inspection/repair.
- Any modification or extension of these warranty terms by any party other than Smeg Vietnam will render the extended warranty void.
- Smeg Vietnam reserves the right to charge a reasonable fee for service requests.
- Smeg Vietnam may refuse service for expired warranties, obsolete products, or products that cannot be repaired or replaced for any reason.
- Any replaced product or component becomes the sole property of Smeg Vietnam and must be returned to Smeg Vietnam.
- The warranty does not cover any loss or damage caused directly or indirectly by the product. Smeg Vietnam’s liability under this warranty is limited to repair and/or replacement of defective products.
- Smeg Vietnam reserves the right to charge additional fees or refuse service for products installed in inaccessible or hazardous locations for service personnel.
Exclusions
- Serial number has been removed, erased, or found to be tampered with.
- Products misused or installed incorrectly, not following the provided User Manual and product specifications.
- Unauthorized interference or modification of the product.
- Normal wear and tear, corrosion, rust, or stains.
- Loss, damage, or compensation for any contents or perishable items stored in any non-functioning appliance.
- Improper AC power supply or faulty circuit breakers.
- Use of household appliances in commercial settings such as laundromats, hotels/hostels, medical centers, restaurants, etc.
- Damage, scratches, dents, or missing parts discovered after delivery. Customers are responsible for thoroughly inspecting products before accepting delivery.
- Water filters, plastic containers, drawers, shelves, faucets, trays, and accessories.
- Damage caused by accidents, fire, floods, or natural disasters.
- Regular cleaning, maintenance, and upkeep of the product.
